What great customer service actually looks like, with Sir Philip Davies

Sir Philip Davies knows what it takes to serve people well. After 12 years as a senior manager in customer service and marketing at Asda, he spent 19 years as the Conservative MP for Shipley before being knighted in 2024 for Parliamentary and Public Service. He now runs Nessen Ltd, his own public affairs and customer service consultancy.

In this episode, Philip shares what he’s learnt across decades on the frontline from retail to politics and gives practical, no-nonsense advice on what separates businesses that get customer service right from those that get it badly wrong.

Whether you’re running a team of two or two thousand, there’s something in here for you.